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If you have any questions concerning your order or our
ordering process, please send an email to customerservice@awcwire.com.
Please include your order number with your question, if
available.
Allied Wire and Cable will send out two confirmation email
messages once you have placed an order: 1) when we receive
your order and 2) when we ship your order. We will send
a third email to let you know if any of your items are backordered.
If you ever have a question or wish to check on the status
of your order, please send an email to customerservice@awcwire.com.
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| We request that you
select a shipping carrier and provide us with your shipping
account number in order to avoid handling surcharges. If you
do not have an account with any shipping carrier, we will
select the best method of shipping for you and you will be
responsible for all charges incurred.
Included in our shipping confirmation email will be your
tracking number.
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We avidly try to avoid backorders, however, they do occur.
If an item is out of stock, you will be notified promptly
via email. We will not substitute any items without your
permission. We also will ship any in stock items separately
from the backordered item. If you cannot wait for an item,
you will have the opportunity to cancel your order up until
we notify you that your item has been shipped.
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We reserve the right
to refuse any order and may flag an order if fraud is suspected.
Further, we will prosecute any fraudulent order to the fullest
extent of the law.
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Allied Wire and Cable
offers an absolute and unconditional 30-day money back guarantee
on all of our products. If your item is defective or not exactly
what you ordered, we will replace that item or give you a
full refund. If you are less than completely satisfied, please
send us an email at customerservice@awcwire.com.
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| If you find it necessary
to change or cancel your order, please contact us immediately.
Send us an email at customerservice@awcwire.com.
We will make every effort to modify or cancel your order before
it leaves our warehouse. If your order has already shipped,
we will send you an authorization form for you to send the
unwanted items back to us. We will credit your account or
provide you a refund once we receive the items back from you. |
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