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If you have any questions concerning your order or our ordering process, please call us at 800-472-4655 or email us at customerservice@awcwire.com. Please include your order number with your question, if available.

You have the option to submit a RFQ on every item on our website. We encourage high volume users of wire and cable to submit a RFQ, as our products may be available at a discount to you. Once you submit your RFQ, it will be forwarded to your dedicated account representative. If you do not have one already, one of our experienced sales representatives will be assigned to your company, giving you a single point of contact for all your wire, cable, and tubing needs.

AWC will provide an Order Acknowledgement as confirmation your order has been accepted. All quotes are price in effect at time of order placement. Pricing is subject to change due to increase in cost of metals and raw materials at the time of shipment/release. The acceptable industry standard quantity of shipping tolerance of +/- 10% applies unless otherwise agreed upon. Click here for full Terms and Conditions of Sale.

Allied Wire and Cable will send out two confirmation email messages once you have placed an order:

1. When we receive your order.
2. When we ship your order.
3. We will send a third email to let you know if any of your items are backordered.

Freight Policy: Due to our volume of business, Allied Wire & Cable has negotiated a sizable discount with our shipping vendors. We are pleased to extend a 50% discount on freight to our customers. If you have negotiated a better rate, feel free to provide us with your account number, and we will send your order collect.

When ordering online, you will be given the option of selecting a method of shipment before checkout. If you are outside of the United States and are unable to calculate your shipping total, we request that you provide us with a desired delivery date in order to help us provide you with a shipping estimate. If you have a preferred carrier, you are encouraged to provide us your shipping account number in order to avoid handling surcharges. If you do not have an account with any shipping carrier, we will select the best method of shipping for you and you will be responsible for all charges incurred.

*Included in our shipping confirmation email will be your tracking number. Please note that orders placed after 1:00 PM EST are not guaranteed to ship the same day.

We avidly try to avoid backorders, however, they do occur. If an item is out of stock, you will be notified promptly via phone or email. We will not substitute any items without your permission. If you cannot wait for an item, you will have the opportunity to cancel your order up until we notify you that your item has been shipped, except on items covered by NCNR agreements (see Changes/Cancellations below).

We reserve the right to refuse any order and may flag an order if fraud is suspected. Further, we will prosecute any fraudulent order to the fullest extent of the law.

A Return Merchandise Authorization (RMA) must be obtained from your AWC Sales Representative prior to the return of any product. Product returned without a RMA will not be accepted. Material is to be returned on the original shipping reel and in salable lengths as determined by AWC, Inc. The RMA number must be referenced on the shipping label or packaging, and returns must be shipped as specified on the RMA. Returns may be subject to a restock fee plus freight. Credit will not be issued until the return has been received and inspected by AWC, Inc.

For orders placed online, please send us an email at customerservice@awcwire.com and include your order number.

Orders cannot be terminated, cancelled or modified without the written consent of an AWC Sales Representative. Cancelled orders may be subject to a cancellation fee. Custom material orders require completion of the Non-Cancelable & Non-Returnable (NCNR) Form. The above mentioned cancellation policy does not apply to value-added products or products requiring the NCNR Form.

If you find it necessary to change or cancel your order placed through our websiete, please contact us immediately by email at customerservice@awcwire.com. We will make every effort to modify or cancel your order before it leaves our warehouse. If your order has already shipped, we will send you an return authorization form (RMA) for you to send the unwanted items back to us. We will credit your account or provide you a refund once we receive the items back from you.

Allied also offers Net Terms to qualified customers. Overdue accounts are subject to shipping delays or curtailment of any activity on orders. Additionally, late charges are incurred at a rate of 1 ½ % per month on past due invoices. A $25 fee will be charged for returned checks. Download a Credit Application here.

Other accepted forms of payment include:

• ACH Payments: ACH instructions can be requested through our accounting department
• Credit Card Payments: AWC accepts Visa, MasterCard, and American Express. AWC investigates all cases of potential fraud and may take additional precautions to validate cardholder information. This could cause minor delays in the processing of orders. Credit cards are charged at time of shipment.
• COD Payments: Buyer is responsible for paying additional freight fees incurred for this type of shipment.