Online Ordering Information
Questions and Help
If you have any questions concerning your order or our ordering process, please call us at 800-472-4655 or email us at
customerservice@awcwire.com. Please include your order number with your question,
if available.
Ordering Process
Allied Wire and Cable will send out two confirmation email messages once you have placed an order:
- When we receive your order.
- When we ship your order.
- We will send a third email to let you know if any of your items are backordered.
If you ever have a question or wish to check on the status of your order, please send an email to
customerservice@awcwire.com.
Shipping & Handling
You will be given the option of selecting a method of shipment before checkout. If you are outside of the United States and are unable to calculate your shipping total,
we request that you provide us with a desired delivery date in order to help us provide you with a shipping estimate. If you have a preferred carrier,
you are encouraged to provide us your shipping account number
in order to avoid handling surcharges. If you do not have an account with any shipping carrier, we will select the
best method of shipping for you and you will be responsible for all charges incurred.
*Included in our shipping confirmation email will be your tracking number. Please note that orders placed after 3:00 PM EST are not guaranteed to ship the same day.
Backorders
We avidly try to avoid backorders, however, they do occur. If an item is out of stock, you will be notified promptly via phone or email.
We will not substitute any items without your permission. We also will ship any in stock items separately from the backordered item, at no
additional cost to you. If you cannot wait for an item, you will have the opportunity to cancel your order up until we notify you that your
item has been shipped.
Fraud
We reserve the right to refuse any order and may flag an order if fraud is suspected. Further, we will prosecute any fraudulent
order to the fullest extent of the law.
Return/Guarantee Policy
Allied Wire and Cable offers an absolute and unconditional 30-day money back guarantee on all of our products. If your item is
defective or not exactly what you ordered, we will replace that item or give you a full refund. If you are less than completely satisfied,
please send us an email at customerservice@awcwire.com.
Changes/Cancellations
If you find it necessary to change or cancel your order, please contact us immediately. Send us an email at
customerservice@awcwire.com. We will make every effort to
modify or cancel your order before it leaves our warehouse. If your order has already shipped, we will send you an return authorization
form (RMA) for you to send the unwanted items back to us. We will credit your account or provide you a refund once we receive the items
back from you.