Questions and Help
If you have any questions concerning your order or our ordering process, please call us at 800-472-4655 or email us at firstname.lastname@example.org. Please include your order number with your question, if available.
Requests for Quotes (RFQs)
You have the option to submit a RFQ on every item on our website. We encourage high volume users of wire and cable to submit a RFQ, as our products may be available at a discount to you. Once you submit your RFQ, it will be forwarded to your dedicated account representative. If you do not have one already, one of our experienced sales representatives will be assigned to your company, giving you a single point of contact for all your wire, cable, and tubing needs.
Order Acceptance and Pricing
AWC will provide an Order Acknowledgement as confirmation your order has been accepted. All quotes are price in effect at time of order placement. Pricing is subject to change due to increase in cost of metals and raw materials at the time of shipment/release. The acceptable industry standard quantity of shipping tolerance of +/- 10% applies unless otherwise agreed upon. Click here for full Terms and Conditions of Sale.
Online Ordering Process
Allied Wire and Cable will send out several confirmation email messages once you have placed an order:
- The awcwire.com website will automatically send you an order confirmation email at time of purchase. This is simply to confirm we have received the order.
- Once your order has been reviewed by our ecommerce team, you will be sent an order acknowledgment email, at which point we will begin processing your order.
- You will receive a third email at when your order is ready to ship. This email will include your tracking number. (Please note that tracking numbers may take up to 24 hours to become active on the carrier websites.)
- At times, stock may be sold, which could cause minimums to change. Should item(s) need to be placed on backorder, or any changes be made, a member of our ecommerce team will contact you for approval.
If you ever have a question or wish to check on the status of your order, please send an email to email@example.com
Shipping & Handling
Freight Policy: Due to our volume of business, Allied Wire & Cable has negotiated a sizable discount with our shipping vendors. We are pleased to extend a 50% discount on freight to our customers. If you have negotiated a better rate, feel free to provide us with your account number, and we will send your order collect.
When ordering online, you will be given the option of selecting a method of shipment before checkout. If you are outside of the United States and are unable to calculate your shipping total, we request that you provide us with a desired delivery date in order to help us provide you with a shipping estimate. If you have a preferred carrier, you are encouraged to provide us your shipping account number in order to avoid handling surcharges. If you do not have an account with any shipping carrier, we will select the best method of shipping for you and you will be responsible for all charges incurred.
*Included in our shipping confirmation email will be your tracking number. Please note that orders placed after 1:00 PM EST are not guaranteed to ship the same day.
We avidly try to avoid backorders, however, they do occur. If an item is out of stock, you will be notified promptly via phone or email. We will not substitute any items without your permission. If you cannot wait for an item, you will have the opportunity to cancel your order up until we notify you that your item has been shipped, except on items covered by NCNR agreements (see Changes/Cancellations below).
Bargain Bin Orders
Allied’s Bargain Bin is a section of our website where you can buy short lengths (most parts are under 500 feet, but some lengths of over 1000 feet are also available) of select wire and cable parts at discount prices.
All Bargain Bin items are subject to prior sale. Should your order include a length that has already been sold, a member of our ecommerce team will notify you and your order will be reduced by that amount. Please also note that we cannot guarantee manufacturer certs or color matches across lengths within the same part number. Items may be from different manufacturers and may vary in hue.
In order to offer the lowest prices on these specials, all Bargain Bin sales are final, unless goods were damaged or defective, and will then be subject to our standard Return/Guarantee Policy, below.
We reserve the right to refuse any order and may flag an order if fraud is suspected. Further, we will prosecute any fraudulent order to the fullest extent of the law.
A Return Merchandise Authorization (RMA) must be obtained from your AWC Sales Representative prior to the return of any product. Product returned without a RMA will not be accepted. Material is to be returned on the original shipping reel and in salable lengths as determined by AWC, Inc. The RMA number must be referenced on the shipping label or packaging, and returns must be shipped as specified on the RMA. Credit will not be issued until the return has been received and inspected by AWC, Inc.
Any Goods returned for Buyer's convenience must be returned as originally shipped. Damaged Goods cannot be returned. All transportation and other applicable charges for returns at Buyer's convenience shall be responsibility of Buyer. Returns for customer convenience are limited to Goods shipped within sixty (60) days prior to the return request date and are subject to a twenty-five percent (25%) restocking charge due to the serives performed prior to shipment (cutting, respooling, certifications, etc) which alters the original product.
For orders placed online, please send us an email at firstname.lastname@example.org and include your order number.
Orders cannot be terminated, cancelled or modified without the written consent of an AWC Sales Representative. Cancelled orders may be subject to a cancellation fee. Custom material orders require completion of the Non-Cancelable & Non-Returnable (NCNR) Form. The above mentioned cancellation policy does not apply to value-added products or products requiring the NCNR Form.
If you find it necessary to change or cancel your order placed through our website, please contact us immediately by email at email@example.com. We will make every effort to modify or cancel your order before it leaves our warehouse. If your order has already shipped, we will send you an return authorization form (RMA) for you to send the unwanted items back to us. We will credit your account or provide you a refund once we receive the items back from you within 7-10 days.
Allied also offers Net Terms to qualified customers. Overdue accounts are subject to shipping delays or curtailment of any activity on orders. Additionally, late charges are incurred at a rate of 1 ½ % per month on past due invoices. A $25 fee will be charged for returned checks. Download a Credit Application here.
Other accepted forms of payment include:
- ACH Payments: ACH instructions can be requested through our accounting department
- Credit Card Payments: AWC accepts Visa, MasterCard, and American Express. AWC investigates all cases of potential fraud and may take additional precautions to validate cardholder information. This could cause minor delays in the processing of orders. Credit cards are charged at time of shipment.
- COD Payments: Buyer is responsible for paying additional freight fees incurred for this type of shipment.
Online Orders: All online orders are set as credit card terms by default, authorized through our online service provider. If you have Net Terms setup with Allied, and wish to place orders online, you may request to have the option connected to your online account. To submit your request, please send us an email at firstname.lastname@example.org and include the email address(es) you use to log in to www.awcwire.com.
My Account on awcwire.com
Changing Your Password: If you are able to log in, click on “My Account” in the top right-hand corner of the website to go to your account profile. Beneath where it lists your contact information, there is an “Update Password” section. Enter your new password and confirm it, then click “Update Profile” at the bottom of the page to save your new settings.
If you cannot log in, you can go to https://www.awcwire.com/login.aspx and use the “Forgot Your Password?” link to reset it.
Updating Your Profile: You can update all of your contact information by logging in and selecting "My Account" in the top right-hand corner of the website.