Allied Wire & Cable, Inc., a growing electrical distributor, is seeking to add a part-time Help Desk Technician to its team. This entry-level position will work within the IT and Marketing departments in our headquarters in Collegeville, PA.
This position is responsible for the following functions:
- Supporting employees, troubleshooting both hardware and software issues via phone and remote access. Some desktop/desk side support required
- Assisting with phone system issues
- Troubleshooting networking issues
- Following standard help desk by managing tickets in Mojo Helpdesk, properly documenting the issues, escalating issues when appropriate, all within a timely fashion
- Performing other duties, as assigned
Qualified candidates must have:
- The ability to multi-task and work independently, without close supervision
- Interest and ability to work on hardware including desktops, laptops and printers
- Excellent organizational skills
- Strong customer service skills
- Intermediate computer skills and be proficient in Microsoft Office
- The ability to think on your feet and follow directions
- Google Apps for Business experience is a plus
Ideal candidate will be a team player, able to work with a range of creative and technical people, in an ever-changing, fast-paced environment. Experience working with either Adobe Creative Suite or Salesforce.com would be considered a plus.
Position will be 20-30 hours a week, Monday - Friday. Daily hours can be flexible.
Apply Now
Apply now by email: office-hr@awcwire.com or by fax: 484-302-4275
Why Join the Allied Wire & Cable Family?
At Allied Wire & Cable, management follows a motto of "common sense over dollars and cents." As a family owned and operated company, we realize that people: our employees, and our customers, are the center of our business. As an employee of Allied, you are more than members of our team; you become part of the Allied family.
AWC has listed as one of the "Fastest-Growing Privately Held Companies" by the Inc 5000 and Philadelphia 100 lists. We are a recipient of the prestigious Presidential “E” Award for Exports and we consistently rank on the "Top 200 Distributors" list from Electrical Wholesaling. In 2012, Ernst & Young named AWC's owners as finalists for Entrepreneur of the Year.
Allied Wire & Cable is an EEO/AA/M/F/D/V employer.