IT Helpdesk Technician, Entry-level (Part-time)

Industry Experts

Allied Wire & Cable, Inc., a growing electrical distributor, is seeking to add a part-time Help Desk Technician to its team. This entry-level position will work within the IT and Marketing departments in our headquarters in Collegeville, PA.

This position is responsible for the following functions:

  • Supporting employees, troubleshooting both hardware and software issues via phone and remote access. Some desktop/desk side support required
  • Assisting with phone system issues
  • Troubleshooting networking issues
  • Following standard help desk by managing tickets in Mojo Helpdesk, properly documenting the issues, escalating issues when appropriate, all within a timely fashion
  • Performing other duties, as assigned

Qualified candidates must have:

  • The ability to multi-task and work independently, without close supervision
  • Interest and ability to work on hardware including desktops, laptops and printers
  • Excellent organizational skills
  • Strong customer service skills
  • Intermediate computer skills and be proficient in Microsoft Office
  • The ability to think on your feet and follow directions
  • Google Apps for Business experience is a plus

Ideal candidate will be a team player, able to work with a range of creative and technical people, in an ever-changing, fast-paced environment. Experience working with either Adobe Creative Suite or would be considered a plus.

Position will be 20-30 hours a week, Monday - Friday. Daily hours can be flexible.

Apply Now

Apply now by email: or by fax: 484-302-4275


Why Join the Allied Wire & Cable Family?
At Allied Wire & Cable, management follows a motto of "common sense over dollars and cents." As a family owned and operated company, we realize that people: our employees, and our customers, are the center of our business. As an employee of Allied, you are more than members of our team; you become part of the Allied family.

AWC has listed as one of the "Fastest-Growing Privately Held Companies" by the Inc 5000 and Philadelphia 100 lists. We are a recipient of the prestigious Presidential “E” Award for Exports and we consistently rank on the "Top 200 Distributors" list from Electrical Wholesaling. In 2012, Ernst & Young named AWC's owners as finalists for Entrepreneur of the Year.

Allied Wire & Cable is an EEO/AA/M/F/D/V employer.


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