- Customer Service
Allied Wire and Cable Customer Support and Ordering Information
Questions and Help
If you have any questions concerning your order or the ordering process, please call us at 800-472-4655 or email us at Customer Service. Please include your order number with your question if possible.
Requests for Quotes (RFQs)
Our customers can submit an RFQ for all of our products, and we encourage customers with high volume orders to submit RFQs since we have many bulk discounts available. Once an RFQ is submitted, it’s forwarded to one of our experienced sales representatives. Each customer gets a sales representative assigned to their company, providing a single point of contact for all their wire, cable, and tubing needs.
Order Acceptance and Pricing
Allied Wire and Cable provides an Order Acknowledgement as confirmation once an order has been accepted. All quotes are priced at the time of order replacement. Price is subject to change due to increases in the cost of raw metals and materials at the time of shipment/release. The acceptable industry standard quantity of shipping tolerance of +/- 10% applies unless otherwise agreed upon. Click here for full Terms and Conditions of Sale.
Online Ordering Process
Allied Wire and Cable sends out multiple confirmation emails once an order has been placed in order to keep our customers updated.
First, our website will automatically send you an order confirmation email at the time of purchase to confirm we have received your order. Then, after our eCommerce team has reviewed your order, an Order Acknowledgement email will be sent as we begin processing it. Once your order is ready to be shipped, you will receive a third email that contains a tracking number for your order (please note it can take up to 24 hours for tracking numbers to be active with certain carriers).
Sometimes stock may be sold, which can cause minimums to change. If an item needs to be placed on backorder, or if any changes are made to your order, a member of our eCommerce sales team will quickly contact you for approval. If you have any questions or wish to check the status of your order, please send an email to Customer Service.
Shipping and Handling
When ordering online, you will be able to choose your preferred method of shipping prior to checkout. If you have a preferred carrier, provide us your shipping account number to avoid surcharges. If you do not have an account with any shipping carrier, we will select the best method of shipping for you and you will be responsible for all charges incurred. For international customers that are unable to calculate shipping costs, please provide us with the desired delivery date so we can provide you with a shipping estimate.
Freight Policy: Because of our volume of business, Allied Wire and Cable has been able to negotiate a sizable discount with our shipping vendors. We are pleased to extend a 50% discount on freight to our customers. If you have negotiated a better rate, please provide us with your account number and we will send your order collection.
Allied Wire and Cable offer Net Terms to qualified customers. Other accepted forms of payment include ACH payments, COD payments, and credit card payments. Allied Wire and Cable accepts Visa, MasterCard, and American Express. ACH instructions can be requested through our accounting department. The buyer is responsible for additional freight fees incurred for COD payments.
Online Orders: All online orders are set as credit card terms by default, authorized through our online service provider. If you have Net Terms setup with Allied Wire and Cable and wish to place orders online, you may request to have the option connected to your online account. To submit your request, please send us an email at Customer Service and include the email address(es) associated with your account.
Overdue accounts are subject to shipping delays or pause to order activity. Late charges are incurred at a rate of 1.5 percent monthly, each month on past-due invoices. A twenty-five dollar fee will be charged for returned checks.
Products that are to be returned to Allied Wire and Cable must have a Return Material Authorization number issued by Allied Wire and Cable before being returned. Products returned because of buyer’s convenience must be returned as originally shipped and in resellable condition. Damaged products cannot be returned.
Transportation and other possible return fees due to the buyer’s convenience are the responsibility of the buyer. Non-standard and custom manufactured products, including products with value-added services, are not able to be returned.
Orders cannot be terminated, canceled, or modified without the written consent of an Allied Wire and Cable sales representative. Canceled orders may be subject to a cancellation fee. Custom materials and products with value-added services require the completion of the Non-Cancelable & Non-Returnable (NCNR) Form.
If any changes or cancellations are needed for an order placed online, please email us immediately at Customer Service. We will make every effort to accommodate your request before your order leaves our warehouse. If your order has already shipped, you will be sent a return authorization (RMA) form for you to send the unwanted items back to us. You will receive an account credit or a refund within 7-10 days of us receiving the returned products.
While we avoid backorders as much as possible, they do happen. If an item in your order is out of stock, you will be promptly contacted by your sales representative. Substitutions will not be made to your order without explicit permission. If you are unable to wait for an item, orders can be canceled up until you have been notified that they have shipped (excluding orders covered by NCNR agreements).
Bargain Bin Orders
All Bargain Bin items are subject to prior sale. Should your order include a length that has already been sold, a member of our eCommerce team will notify you and your order will be reduced by that amount. Please also note that we cannot guarantee manufacturer certs or color matches across lengths within the same part number. Items may be from different manufacturers and may vary in hue.
In order to offer the lowest prices on these specials, all Bargain Bin sales are final, unless goods were damaged or defective, and will then be subject to our standard Return/Guarantee Policy.
Allied Wire and Cable reserves the right to refuse and flag any order on the suspicion of fraud and will prosecute any fraudulent order to the fullest extent of the law.
My Account on awcwire.com
To change your password, click on “My Account” in the top right-hand corner of the website to go to your account profile. Beneath where it lists your contact information, there is an “Update Password” section. Enter your new password and confirm, then click “Update Profile” at the bottom of the page to save your new settings.
If you cannot log in, go to My Account and use the “Forgot Your Password?” link to reset your login information.
You can update all of your contact information by logging in and selecting "My Account" in the top right-hand corner of the website.