Orders

Allied Wire and Cable will provide an Order Acknowledgement as confirmation your order has been accepted. All quotes are price in effect at time of order placement. Pricing is subject to change due to increase in cost of metals and raw materials at the time of shipment/release. The acceptable industry standard quantity of shipping tolerance of +/- 10% applies unless otherwise agreed upon. Click here for full Terms and Conditions of Sale.

Freight Policy: Due to our volume of business, Allied Wire and Cable has negotiated a sizable discount with our shipping vendors. We are pleased to extend a 50% discount on freight to our customers. If you have negotiated a better rate, feel free to provide us with your account number, and we will send your order collect.
When ordering online, you will be given the option of selecting a method of shipment during checkout.
If you are outside of the United States and are unable to calculate your shipping total, we request that you provide us with a desired delivery date in order to help us provide you with a shipping estimate.
If you have a preferred carrier, you are encouraged to provide us your shipping account number in order to avoid handling surcharges.
If you do not have an account with any shipping carrier, we will select the best method of shipping for you and you will be responsible for all charges incurred.

Included in our shipping confirmation email will be your tracking number. Once the carrier picks up your order (usually within 24 hours), you may use the tracking number to track the status of your shipment.
If you do not have a representative are are still looking for your tracking information, please email Customer Service and include your purchase order/sales order number.
Please note that orders placed after 1:00 PM EST are not guaranteed to ship the same day.

We avidly try to avoid backorders, however, they do occur. If an item is out of stock, you will be notified promptly via phone or email. We will not substitute any items without your permission. If you cannot wait for an item, you will have the opportunity to cancel your order up until we notify you that your item has been shipped, except on items covered by NCNR agreements (see Changes/Cancellations below).

Orders cannot be terminated, cancelled or modified without the written consent of an Allied Wire and Cable Sales Representative. Cancelled orders may be subject to a cancellation fee. Custom material orders require completion of the Non-Cancelable & Non-Returnable (NCNR) Form. The above mentioned cancellation policy does not apply to value-added products or products requiring the NCNR Form.
If you find it necessary to change or cancel your order placed through our website, please contact us immediately by email at Customer Service. We will make every effort to modify or cancel your order before it leaves our warehouse. If your order has already shipped, we will send you an return authorization form (RMA) for you to send the unwanted items back to us. We will credit your account or provide you a refund once we receive the items back from you within 7-10 days.

All Goods to be returned to Allied Wire and Cable must have a Return Material Authorization number issued by Allied Wire and Cable before being returned. Goods returned for Buyer's convenience must be returned as originally shipped and in resellable condition. Damaged Goods cannot be returned.
Transportation and other applicable charges for returns at Buyer's convenience are the responsibility of the Buyer. Nonstandard and specialty manufactured Goods, including Goods that have received value-added services, will not be considered for return.
For Allied Wire and Cable’s complete returns policy, which includes return dates and restocking charge information, read the Returns section on our Terms and Conditions of Sale page.

In order to expedite the process please reference your sales order number, purchase order number and/or allied account number and email to Tracking

Allied Wire and Cable’s Bargain Bin is a section of our website where you can buy short lengths (most parts are under 500 feet, but some lengths of over 1000 feet are also available) of select wire and cable parts at discount prices.
All Bargain Bin items are subject to prior sale. Should your order include a length that has already been sold, a member of our ecommerce team will notify you and your order will be reduced by that amount. Please also note that we cannot guarantee manufacturer certs or color matches across lengths within the same part number. Items may be from different manufacturers and may vary in hue.
In order to offer the lowest prices on these specials, all Bargain Bin sales are final, unless goods were damaged or defective, and will then be subject to our standard Return/Guarantee Policy.

Frequently Asked Questions